WWFuss Privacy Policy

This Privacy Policy explains how Weddings Without Fuss Pty Ltd collects, uses, stores and discloses personal information when you use our website and platform. It also sets out your rights and the choices available to you.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy applies alongside our Terms of Use and, for Partners, the Partner Agreement.

By using our website, you confirm that you agree to the practices described in this Privacy Policy and consent to the collection, use and retention of your personal information as set out below.

Information collected automatically. When you visit our website we collect information for security, analytics and performance purposes, including your IP address, browser, device and system details, pages viewed and links clicked, and general usage and interaction data.

Information you provide directly. We collect personal information when you use specific features of our platform, including:

• first and last name
• email address
• phone number
• payment information
• your wedding date, location, guest count and the choices you make within The First Look
• any information entered during account creation, Foundation Partner submissions or contact requests

We do not collect sensitive information as defined in the Privacy Act.

Automatically collected information is used for platform security, analytics and performance monitoring, and improving the user experience.

Information you provide is used for:

• account creation and management
• generating your First Look, summary and cost guide
• processing payments
• communicating with you
• operating and improving the platform

We do not use your information for purposes not disclosed in this Privacy Policy.

Authorised personnel. Team members and contractors may access personal information only where required to perform their role, and are subject to confidentiality obligations.

Service providers. We share information with providers who support the operation of WWFuss, including Google Firebase (database and account authentication), GoHighLevel (customer relationship management and email communications), Stripe (payment processing), Resend (password reset and account administration emails), ManyChat (automated social media messaging), and our web hosting provider.

AI services. Some platform features, such as surfacing mood board images and presenting relevant options, use AI services, including OpenAI. These features are designed to work from the choices you make within The First Look, not from your name or contact details, and we do not intentionally send your name or contact details to AI services. Because your choices are stored in the same account as your personal details, we cannot guarantee that no personal information is ever processed by an AI service.

The information shared may include account details, First Look inputs, technical and operational data, email information, payment details and form or message submissions. It is shared for authentication, secure hosting, platform operation, email delivery, payment processing, CRM management, automated messaging and responding to enquiries. Providers receive only the minimum information required to perform their service.

Other disclosures. We may disclose personal information where it is required by law, necessary for legal proceedings, needed to protect our rights, or as part of a business sale, merger or acquisition. Where information is transferred as part of a business sale, the recipient will be bound to handle it in accordance with this Privacy Policy.

We do not sell personal information. We are not responsible for the privacy practices of external websites linked from our site.

Some personal information may be stored or processed outside Australia, including in the United States, the European Union, and other regions where our service providers operate. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as we are required to keep it by law.

When personal information is no longer needed, we take reasonable steps to destroy it or to ensure it is de-identified.

We use secure cloud hosting, encryption in transit and at rest, role-based access controls, restricted administrative permissions, and confidentiality obligations for authorised personnel and service providers.

While we take reasonable steps to protect your information, no online system can guarantee absolute security.

If we become aware of unauthorised access to, unauthorised disclosure of, or loss of personal information we hold, we will assess the incident promptly.

Where a breach is likely to result in serious harm to any individual, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

WWFuss is intended for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that we hold such information, we will delete it promptly. A parent or guardian who believes we hold information about a person under 18 can contact us using the details above.

You may request:

• confirmation of whether we hold personal information about you
• access to that information
• details of how it has been used or disclosed
• correction of information that is inaccurate or out of date
• deletion of your information, where we are not required to keep it

To make a request, or to make a complaint about how we have handled your personal information, contact us using the details above. We will respond within a reasonable period.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

You may opt out of marketing emails, CRM communications and automated social media messages at any time, by using the unsubscribe link in any message, replying with a stop keyword, updating your email preferences, or contacting us directly.

We will still send you messages necessary to operate your account, such as payment confirmations and service notices.

Cookies are small files stored on your device that support website functionality and improve your experience. You may disable cookies in your browser, though some features may not work as intended.

We use:

• Functional cookies: to support login, preferences and platform operation
• Analytical cookies: to understand how people use the site
• Third-party cookies: for authentication, platform functionality, performance monitoring, secure payments, CRM management and automated messaging
• Advertising and social media cookies: including pixels and tags provided by platforms such as Meta, Instagram and TikTok, to measure advertising performance and improve the relevance of future marketing

We may update this Privacy Policy to remain compliant with the law or to reflect changes in our data practices. The Effective Date will be updated when changes occur. Where a change materially affects how we handle your personal information, we will take reasonable steps to notify you.

For questions, requests or complaints about privacy, contact:

Weddings Without Fuss Pty Ltd hello@weddingswithoutfuss.com.au 0485 835 845 Wollongong NSW 2500